Where do you ship to?

We offer free shipping in Canada on orders over $125 (before tax) and flat rate shipping of $20 for anything under $125. We also offer free shipping to the US on purchases $125 and over.

If you live outside Canada and the US, please feel free to email us and we can investigate alternate arrangements: info@tailgatemercantile.ca

Where do you ship from?

With the exception of our "Online Exclusives" collection, everything ships directly from our brick and mortar shop located in Okotoks, Alberta, Canada! 

Holy schnikes, why is shipping so much?

Unfortunately, it legit costs that much to ship stuff! Since we are a small business, it’s not financially feasible to cover all shipping costs. If we covered all shipping costs, we would have to increase the cost of our goods and we really don’t want to do that. 

But I only want to buy stickers…I’m not paying $20 for shipping.

We totally understand! If that’s the case, shoot us an email and we can make alternate arrangements to send them through regular snail mail: info@tailgatemercantile.ca

Can I order online and pick-up?

You betcha (with the exception of our "Online Exclusive" Collection)! Just choose the "pick up in store" option at checkout and we'll hang on to your order until it's convenient for you to swing by. Picking up in-store is a free service! 

If we're open when you place a pick-up order, we'll have it ready to go within an hour. If we're closed when you order, we'll have it ready to go the next time we open. We'll send you an email confirming when it's ready!

Our shop is located in beautiful downtown Okotoks, Alberta: #2 - 21 Elizabeth Street

This is one of those custom clothing places, right?

Nope. Just a regular (but extremely awesome) store.

Are you sure this isn't an embroidery/print shop?

Seriously, we're just a regular store. We know it can be hard for people to understand, but we’re a boutique sports fan shop. We value high quality and unique goods rather than stuffing our shelves with inferior, cheesy products. Cheese is for eating, not wearing.

Do you do custom clothing?

No. 

Our owner, Robyn, is an experienced graphic designer and can certainly help with any design requests, but we don’t fulfill bulk or one-off custom clothing orders. We do have our own brand of clothing that is designed in house. If you would like Tailgate Mercantile Co. branded goods, contact us: info@tailgatemercantile.ca

Can you do special orders?

It depends on the brand. Some of our brands allow us to order in small amounts while others require we buy a large number of multiples. Special orders are also dependent on what is available from our wholesalers at that particular time. Some stuff is seasonal so once it’s gone, it’s gone! Special order inquiries are welcome, but we can’t guarantee anything.

How about custom art, signs and leather goods - do you do those?

YES! We have made several custom leather goods over the years. We've also made a number of custom signs/pieces of art for our fans. We welcome any inquiries: info@tailgatemercantile.ca

 

 

Where do you get your product?

We work directly with the different brands and wholesalers you see on our shelves! That means we are an authorized retailer for these brands.

When does your new stock come in?

We book (order) most of our inventory almost a year in advance. For example, we booked spring 2024 in spring of 2023. Most of our wholesalers have 2 major seasons for deliveries: fall and spring. A few of our brands are quarterly: spring, summer, fall, holiday. Fall usually arrives September-October-November while spring arrives March-April-May. Of course, we restock in between deliveries as well, but that stock isn’t guaranteed.

Can you do special orders?

It depends on the brand. Some of our brands allow us to order in small amounts while others require we buy a large number of multiples. Special orders are also dependent on what is available from our wholesalers at that particular time. Some stuff is seasonal so once it’s gone, it’s gone! Special order inquiries are welcome, but we can’t guarantee anything.

Do you carry soccer or lacrosse?

Sorry, neither soccer nor lacrosse are our jam. We specialize in baseball, basketball and a little bit of hockey. We’ve recently cut football from our roster as we’re just too small to carry all sports!

Is everything in-store online and vice versa?

For the most part, yes. There are a few exceptions like some of our handcrafted items are only in-store. Our collection “Online Exclusives” are only available online. And from time to time, some of the brands we work with have in-store only requirements.

How come I can't buy online exclusives in-store?

These designs are produced through a method called “Print on Demand”. That means when you order these items, they are custom-made just for you! This process allows you to have more options like fit, colour and style. It also reduces leftover product and allows us to create more unique designs. We know it’s not ideal to order online when you just want to grab them from the store which is why all of our Online Exclusives ship FREE to your home. We do our best to provide in-depth product descriptions and size information online. If you have questions or requests regarding our Online Exclusives, please feel free to reach out: info@tailgatemercantile.ca

Do you carry kids clothing?

No. It's very, verrrry rare that any of our wholesalers offer kids or youth clothing. Every once in a while we have hats and toques for kids.

How do things fit?

Each brand will fit slightly different and some styles within brands may differ. Best to check out our Size Guide Page.

Do you have fitted hats?

Nope.

Why Not?

We are a small shop and we prefer to offer a variety of teams and hat styles rather than the same team/style but in multiple sizes. Plus, we don’t currently work with New Era who is the primary fitted hat producers in the sports industry.

 

 

 

How do I avoid missing out on new stuff?

Friends, buy it online! 

If you know you can't make it to the shop right away, buy it on our online shop and choose in-store pick-up for free. We'll hang on to it until you can make it in. 

Is everything in-store online and vice versa?

For the most part, yes. There are a few exceptions like some of our handcrafted items are only in-store. Our collection “Online Exclusives” are only available online. And from time to time, some of the brands we work with have in-store only requirements.

How come I can't buy online exclusives in-store?

These designs are produced through a method called “Print on Demand”. That means when you order these items, they are custom-made just for you! This process allows you to have more options like fit, colour and style. It also reduces leftover product and allows us to create more unique designs. We know it’s not ideal to order online when you just want to grab them from the store which is why all of our Online Exclusives ship FREE to your home. We do our best to provide in-depth product descriptions and size information online. If you have questions or requests regarding our Online Exclusives, please feel free to reach out: info@tailgatemercantile.ca